Privacy Policy

Regulatory Training Direct
Website: https://www.regulatorytrainingdirect.com/
Email: info@regulatorytrainingdirect.com

1. Introduction

Regulatory Training Direct (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase courses, book training sessions, or contact us.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information in the following ways:

A. Information You Provide Directly

When you:

• Submit a contact form

• Purchase a course via WooCommerce

• Register for a LearnDash course

• Book a Zoom session via Amelia

• Subscribe to communications

We may collect:

• Full name

• Company name

• Email address

• Phone number

• Billing address

• Payment details (processed securely via Stripe – we do not store full card details)

• Account login details

• Course enrolment information

• Booking and appointment details

• Any information included in messages or correspondence

B. Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Date and time of visit

• Referring website

This data may be collected via cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

• Process course purchases and payments

• Provide access to LearnDash online courses

• Manage Zoom bookings and training sessions

• Send booking confirmations and course-related communications

• Respond to enquiries

• Issue invoices and receipts

• Improve our website and services

• Comply with legal and tax obligations

We do not sell or rent your personal information.

4. Payments (Stripe)

Payments on our website are processed securely via Stripe.

• We do not store full credit or debit card details.

• Payment information is transmitted directly to Stripe using secure encryption.

• Stripe’s privacy practices are governed by its own privacy policy.

5. Online Courses (LearnDash)

We use LearnDash to deliver online training courses. When you enrol:

• An account is created for you

• Your course progress and completion data are recorded

• Assessment results and certificates may be stored

This information is used solely for training delivery, certification, and compliance purposes.

6. Booking & Zoom Sessions (Amelia)

We use Amelia booking software to manage paid training sessions, including Zoom meetings.

When you book a session:

• Your booking details are stored in our website system

• You may receive automated confirmations and reminders

• Your name and email may be shared with Zoom for meeting access

Zoom sessions are subject to Zoom’s own privacy practices.

7. Cookies & Analytics

We may use cookies to:

• Enable essential website functionality

• Manage user logins

• Track course access

• Analyse website traffic

You can disable cookies through your browser settings; however, this may affect website functionality.

We may use analytics tools (such as Google Analytics) to understand how visitors use our website.

8. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information from:

• Misuse

• Loss

• Unauthorised access

• Modification

• Disclosure

However, no method of transmission over the internet is completely secure.

9. Data Retention

We retain personal information for as long as necessary to:

• Provide training services

• Maintain course completion records

• Comply with taxation and legal obligations

• Resolve disputes

Course completion records may be retained for compliance and audit purposes.

10. Third-Party Service Providers

We may share information with trusted third-party providers that assist us in operating our business, including:

• Payment processors (Stripe)

• Zoom video conferencing

• Website hosting providers

• Email service providers

• IT support services

These providers are only given access to information necessary to perform their services.

11. Access & Correction

You may request access to the personal information we hold about you and request correction if it is inaccurate.

To do so, please contact:

Email: info@regulatorytrainingdirect.com

12. International Data Transfers

Some of our third-party providers (such as Stripe or Zoom) may store or process data outside Australia. By using our services, you consent to this transfer where necessary for service delivery.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Regulatory Training Direct
Website: https://www.regulatorytrainingdirect.com/
Email: info@regulatorytrainingdirect.com